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New Ticket Interface |
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The core of the WorkHelpDesk application is the New Ticket Interface. This is the most commonly accessed interface in the program as it is where all new help desk tickets are logged. The New Ticket process is designed to allow users the ability to log issues quickly while ensuring that all necessary information is captured for those who will be dealing with the issue. Every ticket is linked to an account and can be linked to an asset that resides within the account’s asset inventory. Tickets also allow for the recording of client-defined categories and values and can be assigned to users based on system administration settings. |
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