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Client Testimonials |
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The idea of switching point of sale software throughout our enterprise was daunting, but WorkWireless made the transition smooth and painless. They took the time to understand our business and helped us integrate WorkWireless in a manner which fit into our process flows and helped to enhance them. |
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- Edmund Chun, 16 Store Wireless Dealer |
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WorkWireless step by step training was comprehensive and easy to follow. Our team members really liked the variety of mediums available, including on-site training, detailed documentation, and live online demonstrations. It aided significantly in accommodating their different learning styles. |
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- Reuben Arcaya, 13 Store Wireless Dealer |
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Installation is a breeze. A brand new store can be up and running in a couple of hours. |
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- Paul Chen, 13 Store Wireless Dealer |
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WorkWireless 'never down' design allowed us to continue to run our business even when our internet service provider did not want to. |
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- Reese Ajifu, 2 Store Wireless Dealer |
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The integration with POS.com II has saved our salespeople a tremendous amount of time and has eliminated the element of human error when entering customer and equipment information. |
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- Alfred Antonio, 9 Store Wireless Dealer |
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The POS.com II integration has been extremely valuable to our business, increasing transaction speed and accuracy and eliminating the need for double entry. |
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- Paul Chen, 13 Store Wireless Dealer |
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WorkWireless is designed with a sales workflow that is logical and makes sense. |
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- Edmund Chun, 16 Store Wireless Dealer |
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'Refreshing' is the best way to describe WorkWireless support team. We are always able to get the right answers to our questions the first time around without having to be transferred from individual to individual or be put on hold forever. |
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- Alfred Antonio, 9 Store Wireless Dealer |
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Our customers love the fact that they can walk into any of our 62 locations and receive the same level of personalized service. WorkWireless' customer module allows their account to be pulled up at every location, which includes details of their transaction history and any notes on their account. |
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- Stephen Wong, Sales Manager, 62 Store Wireless dealer |
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The Customer Relationship Manager has given us the ability to maintain our base of customers and ensure they stay loyal to us. This has reduced our customer acquisition costs and lowered our churn. |
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- Paul Chen, 13 Store Wireless Dealer |
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Work Secure has helped to drive the proper behavior in all of our locations. Instead of surfing the Internet, employees can now focus their attention on revenue generating activities, like customer call-backs or business prospecting. |
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- Stephen Wong, Sales Manager, 62 Store Wireless dealer |
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Work Secure has helped employees where it has been installed to focus on their primary goal, to sell more phones, while still allowing them to visit a multitude of the best wireless sites giving them the cutting edge knowledge that separates them from the "Big Box" sales drone. |
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- Steve Norris, Sales Manager 32 Store Wireless Dealer |
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Our Managers down here like this a lot (WorkSecure). We don't need junk on our Work PC's. |
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- Ben Traywick, VP Sales 41 Store Wireless Dealer |
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The WorkWireless CRM function has been a major success for our company, allowing us to generate sales from a source we commonly overlooked – our own customers. The function allows us to set a customer callback schedule for our salespeople based on their previous sales, automatically generates the callback lists and allows the salesperson to easily review the details of the customer they are calling and sale they are calling about. The result has been an increase in add-on sales and more satisfied customers who now turn to us rather than the carrier for service. |
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- Jeff Samel, Operations Manager 125 Store Wireless Dealer |
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Work Software has been a real asset to our business. The WorkWireless RMS gives us all the functionality we need to operate our multi-store network efficiently and control what happens at our points of sale. And the customer service is exceptional – We never have trouble reaching our dedicated client service representative and we’ve been impressed with the professionalism of everyone we’ve dealt with in the company. |
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- Alex Condron, IT Manager 31 Store Wireless Dealer |
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WorkWireless has been great. The product is easy to use and has grown with our business. I would recommend it to anyone in the Wireless dealer market – big or small. |
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- Brad Hennin, Sales Manager 25 Store Wireless Dealer |
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WorkPortal will change the way we operate our sub-agent network. Giving our sub-agents the ability to log their sales in their own Web interface during or after a sale and allowing them to track their own commissions is a huge benefit to them. And the ability to track and manage all the commissions due from the carrier and to our sub-agents and our direct employees in the same place will save us countless hours of administration and make maintaining a clear picture of our whole business much, much easier. |
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- Bob Braden, Operations Manager 25 Store Wireless Dealer |
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The simple fact that I can immediately update item pricing across our 150 stores from my desk has improved our overall operational efficiency. The Work RMS System also gave us the ability to get real-time inventory and sales data throughout the day, which has improved our overall profitability. |
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- John Salisbury, VP Operations, 150 Store Wireless Dealer |
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The WorkHR candidate assessment test has proven to be the most effective tool we use to hire candidates that will fill important roles within our company. The benefit of having a twenty-five page report containing information about the perspective hire’s personality and potential to fit within the desired role is invaluable. It has reduced the costs associated with turnover and allowed us to make more educated hiring decisions. |
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The report has also proven to be an effective management tool through which we have been able to develop our existing employees, thus increasing our overall profitability per employee. In short, the WorkHR program has been a sound investment that has increased our company’s ability to perform at the level that we expect. |
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Regards, |
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Anna Smith, General Manager 40 Store Wireless Dealer |
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All-in-all the WorkWireless system has enabled us to realize measurable gains in our productivity and efficiency across our organization. And the customer support is the best in the industry. |
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- Dennis Wagner, Operations Manager, 6 Store Wireless Dealer |
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We really like WorkTime. It’s easy to use and provides valuable information about how our employees are spending their time and what is happening at our stores at any given time. The fact that version 3.0 includes integration in to the RMS has been a major bonus for us in terms of making sure our employees log their time properly. |
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Chris Cannon, Owner, 11 Store Wireless Dealer |
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WorkWireless has helped us improve our inventory control and inventory ordering processes. It has also allowed us to monitor our stores production on a real time basis. In addition, it has allowed us to greatly improve the processes involved in tracking our carrier and employee commissions. |
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- Victor Homick, Director Information Technology, 50 Store Wireless Dealer |
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WorkDecor has been a big help to our business and the customer service has been an even bigger help to me. |
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John Weber, Manager, 2 Store Decor Retailer |
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The Managed Network Service lets us concentrate on sales, not the status of our network. |
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- Courtney Hyland, President, 12 Store Wireless Dealer |
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I thought you were like the rest. I was skeptical that you’d deliver what you promised and that we’d realize the gains you suggested. But you did and we have. Thank you. |
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- Jack Moffatt, President, 7 Store Wireless Dealer |
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The WorkWireless System has a tremendous advantage over traditional POS software. This infrastructure and easy networking allows us to spend more time selling phones and running our business rather than maintaining a high end software system. |
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- Lance Agne, VP Operations,2 Store Wireless Dealer |
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Thanks to you and your company for introducing us to WorkSecure Currently we have approximately 50 retail outlets across the country with two computers in each location. |
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The original goal of using WorkSecure was to prevent “inappropriate” use of the company computers. After beginning to use it, we have found that it has several other benefits as well. |
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Prior to using your product, we put a great deal of effort into securing the computers so that users could not corrupt the configuration. This security made support difficult at best. With WorkSecure, we can leave our support tools on the desktop with all of the rights required to quickly diagnose and resolve any user problems. |
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Prior to WorkSecure we were receiving two or more support calls a day. To date none of the systems where WorkSecure is installed has had any downtime related to unknown causes and the number of POS related issues has dropped significantly. |
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Finally while we have not had the systems in place long enough to be certain, but it seems clear that employee performance and productivity has improved. |
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I look forward to working with you and your company on future enhancements. |
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Sincerely, |
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Victor Homick, Director Information Technology, 50 Store Wireless Dealer |
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